Microsoft Dynamics 365 Customer Engagement (CE) (formerly known as Microsoft Dynamics 365 Customer Relationship Management – CRM) is designed to help you manage your client relationships by streamlining your processes, centralizing client information, providing analysis, and enabling responsive customer service. As a leading cloud-based business solution, this application is built to enhance the efficiency of your sales and marketing teams with data analysis, intelligent insights provided by business intelligence, and campaign management.
Dynamics 365 Sales in the Microsoft Dynamics Customer Engagement solution, will help you to predict future sales and budgets so you can plan accordingly. Your sales process will be streamlined from initial contact through to closing the deal and real-time information will be available to deal with enquiries and deliver solutions quickly and efficiently. Of course, Microsoft Dynamics CRM offers your staff full mobility options that work across browsers and devices.